At Yuen Cable & Co., we understand the importance of your satisfaction with our products. Our return and exchange policy is designed to give you peace of mind while ensuring fairness. 

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1) 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on our Premium and Signature series products. If you are not fully satisfied with your purchase, you can return it for a full refund within 14 days of delivery. 

 

2) Return Conditions 

Products must be returned in their original condition, including all packaging and accessories. Products must show no signs of wear or damage. Proof of purchase is required for all returns and exchanges. 

 

3) Exchanges 

If you wish to exchange a product, you can do so within 14 days. The returned products must meet the above conditions. Please contact us first to confirm that the desired exchange product is in stock. 

4) Non-Refundable Items

* Products not belonging to the Premium or Signature series are not eligible for the 14-day money-back guarantee. 

* Products damaged due to misuse, neglect, or failure to follow care instructions are also non-refundable.

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5) Return Shipping 

Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure the items reach us safely. 

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6) Refunds 

Refunds will be processed using the original payment method once we have received and inspected the returned product. 

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7) Initiating a Return or Exchange 

To start the return or exchange process, please contact us at cs@yuencable.com We will guide you through the necessary steps. 

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8) Policy Changes 

Yuen Cable & Co. reserves the right to modify this policy at any time. Any changes will be communicated on our website. 

 

Thank you for choosing Yuen Cable & Co. for your high-end audio needs. We are committed to ensuring your complete satisfaction.